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Registered User Benefits
Pay your bill online - no checks or stamps
24 hour access to statements
Go green - save paper and the environment
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Just want to make a payment?
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One Time Payment
 
 Welcome to E-Billing and Bill Pay
 
   We are pleased to offer a full featured payment site that is designed
   to make it more convenient for customers to check their account information,
   receive and pay bills electronically, and set-up auto payment of their water bill.
   Please contact us and let us know what you think of our new service.
 
Frequently Asked Questions about E-Billing/One-Time Payments

Q: Where do I find the ‘AuthenticationToken’ needed to enroll in E-Billing or make a one-time payment?

 A: The Authentication Token is unique to each customer and can be found on the billing statement. The Authentication Token on the sample statement is not valid.

Q: Where can I view my current or past billing statements?

 A: These statements can be viewed online by registering on this web page. You’ll need the Authentication Token from your bill statement to register.

Q: How do I ‘Go Green’ and sign-up for paperless bills or establish Auto-Pay?

 A: Once you register on this web page you will automatically be enrolled in E-Billing. You’ll get an e-mail when your next water bill has been issued. Go to ‘Account Summary’ to set-up automatic payment of your Connecticut Water water bill from a checking account or credit card (MasterCard or Visa).

Enrolling in Ebilling costs nothing and it’s beneficial to both the environment and the communities that we serve.


 
Do we have your phone number? Water Conservation
We use an emergency telephone notification system, to alert customers when there is an important issue affecting water quality or water service. If we do not have a current phone number we will not be able to call you. Please take a moment to call customer service or visit CodeRED® and register to provide your contact information. In Connecticut we are fortunate to have an adequate supply of water for our everyday needs, but it is important to use this water wisely since our water supplies are valuable and the state’s water resources are limited. Check out the Water Calculator for ways to save water inside and outside your home, or visit our home page for links to the conservation page.